This return and refund policy applies to all orders placed with Vestra Atelier and shipped to the United States, Canada, the United Kingdom, and Australia.
We want you to be satisfied with every item you purchase from our store. If you are not fully happy with your clothing or footwear order, you may return eligible items within 30 calendar days from the date of delivery.
To qualify for return, products must be returned in original, unused condition. This means garments should be unwashed, unworn, free from alterations, stains, or damage, and with all original tags and labels attached. Footwear must be returned in the original shoe box, with clean outsoles, no signs of wear, and without scuffs or dirt.
Certain limited-edition, final-sale, or clearance items may not be eligible for return. These items will be clearly marked on the product page or at checkout.
Before returning any item, please contact our customer support team to request a return authorization. Send an email to eschetekubic64@outlook.com with your order number, the item(s) you wish to return, and a brief description of the reason for the return. Once reviewed, we will provide you with return instructions.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to an error by Vestra Atelier. Returns sent without prior authorization may not be processed.
After we receive and inspect your returned items, we will send you a confirmation email. If the return is approved, a refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider’s processing timeline.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photographs of the product, packaging, and shipping label. We will assess the situation and may offer a replacement, store credit, or refund based on availability and verification.
Vestra Atelier does not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order.
Support Email: eschetekubic64@outlook.com
